About
Design Pub is an online platform created by and intended for emerging makersand professionals in the design industry across seven continents.
It is a meeting ground for those who seek new trends and functional objects of wonder, and those who make them.
As an evolved model for the exchange of ideas and information, Design Pub’s facilitation of the curatorial process empowers users to create their own “pub”, a collection of their own tastes, projects, and sharable client ready portfolios.
Curated by Jessica Acosta-Rubio
Terms and Conditions
US Returns
If you are unhappy with your purchase, you can return the items to us within 14 days of delivery of your goods for a full refund (excluding postal charges).
Items should be unused, returned in their original packaging and in a fully resalable condition.
Please check before purchase that an item can be delivered into the space you wish. This includes checking hallways and door frames throughout the property. If an item cannot be delivered it will be returned to our warehouse and a delivery return fee of $100 - $500 will be charged.
If you are unhappy with your purchase and wish to return it, please contact us at info@atdesignpub.com.
Once you receive email authorization you will then need to sing and email us back. Please note any goods received without authorization will not qualify for a refund.
Items should be returned at your own cost, unless the item is faulty or damaged. With regret we cannot offer exchanges. Please ensure you choose an appropriate carrier and get proof of postage, Design Pub cannot be liable for any goods lost in transit.
If you would like us to arrange collection of your unwanted item, please contact info@atdesignpub.com for further information on pricing.
Once we have received the form, we will send you a confirmation email and authorisation of a refund. Please note: refunds can take up to 15 working days to be received following receipt of the goods.
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We do not provide refunds if you are unhappy with the final piece you receive. Artists spend significant amounts of time to create original work, and so long as they deliver what they promise (i.e., work that meets our quality standards), they deserve to be paid.
That said, if you make a purchase through our site that was associated with our satisfaction guarantee, you may receive a free second commission if you are not pleased with the final version of your order. Our satisfaction guarantee does not apply to all commissions on Design Pub. It only applies to commission orders in which you can see a “Satisfaction Guaranteed” image by the commission description fields that must be filled out prior to placing an order. You can read through the full terms of our satisfaction guarantee program below.
You will, however, receive a full refund if:
- Work you ordered is never delivered.
- Work you ordered does not present the artistic style of the commission sample you selected and you notify us of the problem via our quality assurance page or the message through which we deliver your final work of art within 48 hours of your work’s delivery.
- Work you ordered does not feature the same level of detail or quality shown in the commission sample you selected and you notify us of the problem via our quality assurance page or the message through which we deliver your final work of art within 48 hours of your work’s delivery.
If your commission was created as part of a special request made of an artist, you will only be refunded if your artist fails to deliver the final work or if he or she fails to adhere to the terms you set in your customized agreement. A special request commission is not under our jurisdiction unless we actively participated in the creation of your unique contract.